Shipping Policy

Last updated: September 2026

SikaiCase is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED, a company registered in Hong Kong.

This Shipping Policy applies to orders placed through https://sikaicase.com.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are normally not processed on weekends or public holidays. Processing may take slightly longer during major sales periods, public holidays, unusually high order volumes, or other exceptional circumstances.

Shipping Destinations

We ship to supported countries and regions worldwide. Shipping availability is determined by the delivery destination available at checkout.

If a destination cannot be selected at checkout, we may currently be unable to ship to that location.

Shipping Cost

Standard shipping is currently free of charge for supported destinations unless a different shipping charge is expressly displayed at checkout.

Estimated Delivery Time

Estimated total delivery time is generally 8–21 business days, including order processing and transit time.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery time may vary depending on destination, carrier operations, customs clearance, public holidays, weather conditions, remote-area delivery, local delivery restrictions, or other circumstances outside our reasonable control.

Tracking Information

Once your order has been shipped, tracking information will normally be provided by email or through your order-status page when tracking is available.

Tracking information may take several days to update after the package has been transferred to the carrier.

Shipping and Fulfilment

Orders may be fulfilled through logistics partners, warehouses, or shipping service providers used by SikaiCase and SIKAI INT'L TRADING (HK) CO., LIMITED.

The shipping route, carrier, or fulfilment location may vary depending on the product, destination, inventory availability, and logistics conditions.

Regardless of the fulfilment route, SikaiCase customer support remains responsible for assisting customers with order, shipping, delivery, return, and refund enquiries relating to purchases made through this Website.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Delivery Delays

Delivery may be delayed due to circumstances including:

• Customs clearance or border inspections;
• Carrier delays or transportation disruption;
• Public holidays or peak shopping periods;
• Severe weather or natural events;
• Remote-area delivery;
• Incorrect or incomplete delivery information; or
• Local delivery restrictions or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist with available tracking and delivery information.

Failed Delivery or Returned Packages

If tracking indicates a failed delivery, address problem, unsuccessful delivery attempt, or request to contact the local carrier, please follow the carrier's instructions as soon as possible.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the shipment, please contact us so that we can review the available options.

Lost Packages

If tracking indicates that a shipment may be lost, or if an order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may ask you to confirm the delivery address and cooperate with a carrier investigation. After reviewing the available information, we will provide an appropriate resolution where applicable.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, defective, or different from the item ordered, please contact us as soon as possible.

We may request photographs or video of the product, packaging, shipping label, or other relevant information so that we can investigate the issue.

Verified claims will be handled according to our Returns & Refunds Policy.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless checkout expressly states that such charges are included, these charges are the responsibility of the customer.

Customs procedures may also cause delivery delays that are outside our direct control.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has already been shipped.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under the laws of your country or region.

Business Information

SikaiCase
A brand under SIKAI Global
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

Contact Us

For shipping or delivery enquiries:

Email: sikaicase@sikaiglobal.com

Website: https://sikaicase.com

We usually respond within 1–3 business days.