Privacy Policy

Last updated: September 2026

This Privacy Policy explains how SikaiCase collects, uses, stores, and shares personal information when you visit https://sikaicase.com, place an order, contact us, or otherwise interact with our products and services.

SikaiCase is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED, a company registered in Hong Kong.

Information We Collect

Depending on how you interact with our Website, we may collect information including:

• Your name;
• Email address;
• Telephone number where provided;
• Shipping and billing address;
• Order and purchase information;
• Payment-related transaction information;
• Customer-service communications;
• Product, compatibility, return, or warranty information you provide;
• IP address;
• Device and browser information;
• General location information derived from technical data;
• Website usage and interaction information; and
• Cookie and similar technology information.

How We Collect Information

We may collect information directly from you when you place an order, create an account, contact customer support, request a return or warranty service, subscribe to communications, or otherwise provide information to us.

Certain technical and usage information may also be collected automatically through our Website, Shopify, cookies, analytics tools, security technologies, and other service providers.

How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;
• Process payments and refunds;
• Provide order, shipping, and tracking information;
• Provide customer service and technical support;
• Handle returns, refunds, warranty claims, and disputes;
• Verify transactions and help prevent fraud or unauthorized activity;
• Confirm product compatibility where requested;
• Operate, maintain, secure, and improve our Website;
• Analyze Website performance and customer experience;
• Maintain business, tax, accounting, and transaction records;
• Comply with legal, regulatory, security, and contractual obligations; and
• Send marketing communications where permitted and where required consent has been obtained.

Payments

Available payment methods are those displayed at checkout and may vary depending on country or region, currency, device, order value, and payment-provider availability.

Payments may be processed through Shopify, PayPal, card networks, banks, digital-wallet providers, or other authorized payment providers.

SikaiCase does not normally receive or store complete payment-card numbers or card security codes. Sensitive payment credentials are handled by the applicable authorized payment provider.

SikaiCase is part of SIKAI Global. For operational, payment-processing, settlement, reconciliation, refund, fraud-prevention, and merchant-account purposes, transactions relating to SIKAI Global brand websites may be processed by SIKAI INT'L TRADING (HK) CO., LIMITED or through merchant accounts operated by or for this company.

Shopify

Our online store is hosted by Shopify. Shopify provides ecommerce infrastructure that enables us to operate the Website, manage orders, provide checkout services, and support other store functions.

Information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

Service Providers

We may disclose personal information to service providers where reasonably necessary to operate our business and provide our services. These providers may include:

• Ecommerce and website service providers;
• Payment processors, banks, and payment networks;
• Shipping, logistics, and fulfilment providers;
• Fraud-prevention, security, and identity-verification providers;
• Analytics and performance providers;
• Email and communications providers;
• Customer-support providers;
• Professional advisers; and
• Authorities or other parties where disclosure is required by applicable law.

Service providers are expected to use personal information only for the applicable service, subject to their own legal obligations and applicable contractual arrangements.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the Website, remember preferences, maintain security, understand Website usage, measure performance, and improve the shopping experience.

Where required by applicable law, non-essential cookies will be used in accordance with the privacy or cookie choices available through the Website.

Analytics

We may use analytics technologies to understand how visitors interact with our Website, which pages or products are viewed, how visitors navigate the Website, and how Website performance can be improved.

Analytics information may include device information, browser information, IP address, general geographic information, and Website interaction data.

Marketing Communications

Where permitted by applicable law, we may send marketing communications to customers or subscribers who have provided the required consent or where another lawful basis permits such communications.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message.

Transactional communications, such as order confirmations, shipping updates, security notices, refund notices, and customer-service responses, may still be sent where necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on order fulfilment, customer support, fraud prevention, warranty obligations, dispute resolution, accounting requirements, tax requirements, legal obligations, and legitimate business record-keeping needs.

International Processing

Because SikaiCase serves customers internationally and uses global service providers, personal information may be processed or stored in countries or regions other than your own.

Where required by applicable law, reasonable measures will be used to support appropriate safeguards for international data processing.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information. These may include rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion where legally applicable;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent; or
• Exercise other privacy rights provided by applicable law.

To submit a privacy request, please contact: sikaicase@sikaiglobal.com .

We may need to verify your identity before processing certain privacy requests.

Children's Privacy

Our Website is not intended to knowingly collect personal information from children below the minimum legal age applicable in their jurisdiction without appropriate parental or guardian authorization.

If you believe that a child has provided personal information in circumstances that are not permitted by applicable law, please contact us.

Legal Requirements and Business Transfers

We may disclose information where reasonably necessary to comply with applicable law, court orders, lawful government requests, regulatory obligations, or to protect the rights, security, and integrity of our customers, our business, or third parties.

If our business or relevant assets are reorganized, transferred, merged, or sold, personal information may be transferred as part of that transaction, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, service providers, or legal obligations.

The current version will be published on this page with an updated revision date.

Business Information

SikaiCase
A brand under SIKAI Global
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

Contact Us

For privacy questions or requests:

Email: sikaicase@sikaiglobal.com

Website: https://sikaicase.com