Widerrufsrecht
Last updated: September 2026
SikaiCase is operated by SIKAI INT'L TRADING (HK) CO., LIMITED. We want customers to have a clear and reliable return and refund process.
Return Period
You may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should include its original packaging where reasonably possible.
- The item must not be damaged due to misuse, incorrect installation, modification, or improper handling.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or damaged after delivery.
- Products damaged due to incorrect installation, misuse, or modification.
- Customized, personalized, or special-order products.
- Products returned without sufficient information to identify the order.
How to Request a Return
Before returning a product, please contact our customer support team at:
Please include:
- Your order number.
- The product name.
- The reason for the return.
- Photos or videos where relevant.
After your return request is approved, our support team will provide the appropriate return instructions and return address. Please do not send products back without contacting us first.
Return Destination
The return destination depends on the country or region where the original order was delivered.
For orders originally delivered to an address in the United States, approved returns will generally be directed to our designated return facility in the United States.
For orders originally delivered outside the United States, approved returns will generally be directed to our designated return facility in mainland China, unless our customer support team provides different return instructions for your specific order.
The exact return address will be provided after your return request has been reviewed and approved. Return addresses may vary depending on the product, order, delivery destination, and fulfilment arrangement.
Please do not send a return to our registered business address, to the address shown on the original shipping label, or to any other address unless our customer support team has specifically instructed you to do so. Unauthorized returns may be delayed or may not be identifiable.
Return Shipping Costs
For returns caused by a change of mind, incorrect model selection, ordering the wrong product, or other reasons not caused by a product defect or our fulfilment error, return shipping costs are the responsibility of the customer, except where applicable law requires otherwise.
For customers outside the United States, customer-responsibility returns may require international shipping to our designated return facility in mainland China. We recommend checking the return shipping cost with your chosen carrier before sending the product.
If the product is defective, damaged on arrival, incomplete, incorrect, or materially different from the product ordered, please contact us before returning it.
After verification, we will provide an appropriate solution. Depending on the circumstances and applicable law, this may include replacement, refund, a prepaid return method, reimbursement of reasonable return shipping costs, or other return instructions.
Refund Process
Once the returned item is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the order.
After we submit the refund, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible.
We may request:
- Your order number.
- Photos or video of the product.
- Photos of the shipping label and packaging.
- Your device model or compatibility information where applicable.
After verification, we will provide an appropriate resolution.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee cancellation or modification once an order has entered processing or has already been shipped.
European and Other Mandatory Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where local law provides a statutory withdrawal, cancellation, refund, return, or warranty right, that mandatory right will apply.
For consumers in the European Union, applicable consumer law generally provides a 14-day statutory right of withdrawal for eligible distance purchases, starting from the date the goods are received, without the need to provide a reason. Our 30-day return policy does not reduce this statutory right.
Where a return is made under a statutory right of withdrawal for reasons not caused by a product defect or our fulfilment error, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where this has been disclosed before purchase.
For defective, damaged, incorrect, incomplete, or non-conforming products, the customer's mandatory legal rights remain unaffected, including any right to a remedy without improper additional cost to the consumer.
Where applicable law gives you rights that are more favorable than the terms of this policy, those mandatory legal rights will take priority.
Business Information
SikaiCase
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司
Business Registration Number (BRN): 63854878
Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG
Contact Us
Email:
sikaicase@sikaiglobal.com
Phone:
+86 199 4138 1329
We usually respond within 1–3 business days.