Returns & Refunds Policy

Last updated: July 2026

At SikaiCase, we want every customer to enjoy their purchase experience. If you are not completely satisfied with your order, we provide a simple return and refund process.

Return Period

You may request a return within 30 days after receiving your order.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product is unused and in original condition.
• The product includes original packaging when possible.
• The product has no damage caused by improper use.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been used or damaged.
• Products damaged due to incorrect installation or misuse.
• Customized products or special orders.

Refund Process

Once we receive and inspect the returned product, we will process your refund.

Refunds will be issued to the original payment method. The processing time may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us with your order number and product information. We will review the issue and provide an appropriate solution.

Contact Us

For return or refund requests, please contact:

Email:
sikaicase@sikaiglobal.com

We usually reply within 1–3 business days.